This is a multi-part series about how to keep your cool when your website is down and be part of the solution instead of a seething mass of non-helpfulness.
This tutorial assumes the reader has some basic knowledge of how websites function as I believe it is unforgivable to be wholly and wilfully ignorant of the workings of things we buy. However, I maintain a quick primer here on the various moving parts of websites and their ecosystem should you need a quick refresher.
- Part 1: Overview
- Part 2: DNS Issues
- Part 3: Routing
- Part 4: Layers (firewalls, etc.)
- Part 5: SSL/TLS and HTTPS problems.