Series: My website is down. Now what?

Panic button imageThis is a multi-part series about how to keep your cool when your website is down and be part of the solution instead of a seething mass of non-helpfulness.

This tutorial assumes the reader has some basic knowledge of how websites function as I believe it is unforgivable to be wholly and wilfully ignorant of the workings of things we buy. However, I maintain a quick primer here on the various moving parts of websites and their ecosystem should you need a quick refresher.

  1. Part 1: Overview
  2. Part 2: DNS Issues
  3. Part 3: Routing
  4. Part 4: Layers (firewalls, etc.)
  5. Part 5: SSL/TLS and HTTPS problems.